This page is the short refund policy for BlurBaby. It matches section 6 of the Terms of Service. If the two ever differ, the Terms control, except where mandatory consumer law gives you a stronger right.
Subscriptions
If you are a consumer in the EU/EEA, you have a 14-day right of withdrawal on a new subscription. Email [email protected] within 14 days of the first payment for a refund of that payment. Renewal payments are not refundable once a new period has started. You can cancel at any time to stop further renewals. Access continues to the end of the period you already paid for.
Web subscriptions are cancelled from your account page (Stripe billing portal). App Store and Play Store subscriptions are cancelled in those stores.
Credit packs
Credits are digital content delivered immediately. At purchase you consent to immediate delivery and acknowledge that your 14-day withdrawal right ends once delivery begins. Unused credits may still be refunded at our discretion within 14 days. Spent credits are not refundable. Credits do not expire unless we say otherwise at purchase.
Purchases made in a mobile app
Apple and Google process those payments. Their refund rules apply. Request a refund through the store that sold you the item (Report a Problem on Apple, or the Play refund flow on Google). We cannot reverse an App Store or Play charge ourselves.
What happens to your account
If a refund is issued, the matching credits or Unlimited access are removed from your account.
Mandatory rights
Nothing here limits rights you have under mandatory consumer law. For any billing issue, write to [email protected] or the support address listed on https://blurbaby.app.
See also our Terms of Service and Privacy Policy.